■ Change Payment Method

We cannot accept changes to the payment method after the order has been confirmed.

■ Restock Notification

For some items marked "Out of Stock," you can sign up for email notifications to be alerted when they are back in stock.

■ Regarding stock reservation

Stock for the items is secured once the order is completed.
Adding an item to your shopping cart does not guarantee that the stock is secured. If multiple customers attempt to purchase the same item simultaneously, it may be out of stock by the time your order is finalized.

■ Credit Card Payment

Credit card (one-time payment)
Payment is made in a single lump sum at the time of the order.
If you wish to pay in installments or use revolving credit, please change your payment method via your credit card company's online portal or similar service after the transaction is complete.

■ Bank Transfer

Please make the payment within five banking business days of receiving the order confirmation email.

For verification purposes, please enter the last four digits of your order number before the name of the account holder.
If the name of the person making the transfer differs from the name of the person who placed the order, please be sure to include this information or notify us via a separate email.

[Payment Details]
Financial Institution Name: Mizuho Bank; Branch Name: Semba Branch
Account Type: Savings / Account Number: 3028635
Account Holder: K2 Clothing Co., Ltd.

For verification purposes, please enter the last four digits of your order number before the name of the account holder.

If the name on the bank transfer differs from the name of the person who placed the order, please notify us via a separate email.

*Transfer fees are to be borne by the customer.
*Once payment is confirmed, the payment status of your order will be displayed as "Paid."
Please note that if payment is not received, we may decline future purchases made via bank transfer.

If you register your child's birthday, we will issue a coupon that can be used during their birthday month.
*Coupons are sent to customers who have subscribed to our email newsletter. Please note that you will not receive a coupon if you are not subscribed.

[Delivery Method]

Yamato Transport Nekopos (Courier Service)

[Delivery Time]

• Morning • 14:00–16:00 • 16:00–18:00 • 18:00–20:00 • 19:00–21:00

*Please note that delivery time cannot be specified for Nekopos.

[Estimated Delivery Time]

We will ship your order via Takkyubin or Nekopos approximately 5 business days after the order date (or approximately 5 business days after confirming receipt of payment via bank transfer).
Please note that delivery may not be possible due to factors such as the delivery carrier's status, natural disasters, adverse weather, traffic conditions, or other unavoidable circumstances.
Please allow the following number of days for delivery after shipment.

—Courier Service—

[Delivery from the day after shipment]
Tohoku region, Kanto region, Hokuriku region

[Delivery two days or more after shipment]
Hokkaido, Tokai, Kansai, Chugoku, Shikoku, Kyushu, and Okinawa areas. *Please note that delivery to certain remote islands may require additional time.

-Nekopos-

Nekopos delivery takes approximately 3 days to one week. *Please note that delivery to remote areas or islands may take longer.
Please select Takkyubin (courier service) if you need expedited delivery.

*If the package does not fit in your mailbox, it will be returned to the delivery facility. Please check the tracking number and arrange for redelivery yourself.

*Please note that items with different order numbers cannot be shipped together.

*If the product is returned to us—for example, due to an incorrect registered address or the expiration of the holding period—we will charge a re-delivery fee.

Shipping Method
・EMS

Orders will be shipped within approximately five business days starting the day after the order is placed (for bank transfers, within approximately five business days after payment is confirmed).

A shipping confirmation email will be sent once your order has been dispatched from our store.

International customers may be required to pay customs duties and import taxes. Duty amounts vary by country, and we are unable to cover customs charges on your behalf. Please also note that we cannot be held responsible for any shipping delays caused by customs processing.

International shipping rates vary depending on the weight of the items and the destination country. Please check the shipping cost at checkout.

We will ship the order approximately 5 business days after the order date (or approximately 5 business days after confirming receipt of payment for bank transfers).

We will send you a shipment confirmation email once the item has been shipped.

Shipping Methods: Yamato Transport (Takkyubin / Nekopos)

Please allow the following number of days for delivery after shipment.
Delays may occur depending on delivery congestion.

■ Yamato Transport Takkyubin

[Delivery the day after shipment or later]

Tohoku, Kanto, and Hokuriku regions


[Delivery two days or more after shipment]

Hokkaido Area, Tokai Area, Kansai Area, Chugoku Area, Shikoku Area, Kyushu Area, Okinawa Area

*Delivery to some remote islands may require additional time.

■Nekopos

- Delivery date and time cannot be specified. - Delivery may take approximately 3 days to one week (additional time may be required for remote areas or islands).

*If the item cannot be delivered to the mailbox, it will be returned to the delivery office.
*If the package is returned due to an incomplete address, expiration of the storage period, or similar reasons, the customer will be responsible for the cost of re-delivery.

We do not process shipments during the year-end/New Year holidays, summer or winter breaks, or periods of temporary closure; orders will be shipped sequentially once business operations resume.

Please note that this may vary depending on the delivery region, weather conditions, and traffic circumstances.

If the delivery address changes after your order has been confirmed, please contact us via the inquiry form.

For orders where shipping preparations are already underway, we may be unable to accommodate requests to change the delivery address.

Please make the arrangements for forwarding the shipment yourself. Please note that you will be responsible for any forwarding shipping costs.

Please note that items from different orders cannot be shipped together. Additionally, please be aware that shipping fees and/or cash-on-delivery fees apply to each order.

We do not accept returns or cancellations due to customer preference (such as the item differing from your expectations or ordering errors). Please acknowledge this policy before placing your order.

We accept requests for size exchanges only for the first time, and only for unused items (with tags attached and the delivery slip included) that are reported within 7 days of delivery.

Exchanges are available only for the same product and color, and are subject to stock availability.
Please note that the customer is responsible for return shipping costs and re-delivery fees.

We sincerely apologize. In the event of an issue attributable to us (such as a defective, damaged, or incorrectly shipped item), we will promptly arrange a replacement .
We kindly ask that you contact us within 7 days of the product's arrival .
*We will issue a refund only if a replacement item cannot be provided due to reasons such as out-of-stock status.
*We will cover all shipping costs and handling fees for exchanges or returns resulting from our error.

"melted butter Customer Support"Please contact us at...

Please note that returns or exchanges will not be accepted for any reason in the following cases.

• If more than 7 days have passed since the product was delivered
• If already washed
• If the product has been used even once
• If you have lost accessories such as the delivery slip or tags
• If the item becomes scratched or soiled while in your possession
• Individual variations in the look and feel of prints and finishes due to product characteristics or production timing.
• Color variations due to monitor settings
• In other cases where we determine that we are unable to accommodate the request.

With organic cotton, small amounts of natural components derived from the cotton plant—such as leaves or stems—may remain in the fibers during the processes ranging from cultivation and harvesting to spinning.

To preserve the material's natural texture and characteristics, we minimize chemical treatments such as bleaching. Consequently, you may notice small brown or beige specks, variations in color, or fibers of a different color within the fabric. Additionally, fiber knots or small irregularities may be visible on the fabric's surface.

These are not stains or foreign objects, but rather natural components and fibers derived from the cotton itself—characteristics unique to organic cotton. While the appearance varies from piece to piece, please enjoy the material's natural texture.

As cotton is a natural material—much like organic cotton—natural components or fibers derived from the cotton plant may remain in the fabric, occasionally resulting in small brown or beige specks, variations in color, or fibers of a different color.

These are not dirt or foreign matter, but rather characteristics of the cotton material resulting from natural components and fibers derived from the cotton plant.

The appearance varies from piece to piece depending on the fabric; please enjoy the unique character that comes with natural materials.

Yes, we offer gift wrapping services. You can choose from three options: a gift bag, a gift box, or a furoshiki wrap. We also offer a combination of a gift box and furoshiki wrapping.

If you would like multiple gift wrapping arrangements, please select all the desired gift items and specify the combinations in the remarks section when placing your order.

Please note that shipments can be made to only one location. If you wish to ship to two or more locations, please place separate orders.

Yes, that is possible. Please enter the recipient's name and address in the "Delivery Address" section when placing your order.

No documents showing the price will be included in the package.
A delivery slip (showing no prices) listing the "Ship To" and "Bill To" names is included with the product. This slip allows you to identify the sender of the gift.

GIFTSWe feature recommended products on this page. Please take a look.

You may receive one free gift card per gift wrapping purchase. Please note that if you select more than one, the quantity will be adjusted to a single card.